Missing Items
In order for us to take action, any item missing from you order must be reported to the company within 10 days of the order's receipt.
Return Policy
Web Direct Brands, Inc., guarantees satisfaction. We will refund the purchase price of any in-stock item that the buyer is not satisfied with. Returns are accepted within 30 days from the date of purchase. Please note returned items are subject to a 15% restocking fee and when shipped original shipping charges are deducted (an adjustment for actual shipping charges from a promotional, discounted, or free shipping offer will be applied to the original purchase). We must receive the item in the same condition in which it was originally shipped by Web Direct Brands or its suppliers, with return shipping prepaid. Items not received in the same condition will have additional restock fees deducted to recover the cost of returning the item to resellable condition or discounted sale. Custom made items, special ordered items, food service items that have been used, or electrical parts may not be returned.
In order to return any item, please fill out the form at: http://www.webdirectbrands.com/Return_Policy.aspx or call us. You will receive a return authorization (RA) number and instructions. Failure to follow the return instructions will result in additional re-stocking fees.
Return Shipping Policy Reimbursement
Once the customer has an approved return authorization number, the customer will be instructed to ship the item(s) to Web Direct Brands, Inc., or to the manufacturer. The item(s) are required to be packed in a properly sized box with the unique return authorization number printed or written on the outside of the box. The return shipping label should be pre-paid unless the product(s) issue(s) are covered under the manufacturer’s warranty. If covered under warranty, Web Direct Brands, Inc., will reimburse the customer for certain shipping expenses. After the repair has been completed and the item returned, the customer is required to mail a copy of the paid receipt for ground shipping (USPS, UPS ground, or Fedex ground,) along with proof that is was covered under warranty and the return authorization number. Web Direct Brands, Inc., will reimburse the customers shipping costs for the item(s) under warranty via company check. Please allow up to 6 weeks for processing.
Warranty Limitations
Web Direct Brands, Inc. will not be responsible for any charges or damages incurred in the removal of the defective parts for repair, or the reinstallation of these parts after repair. Warranties shall be considered void if damage to the product(s) was due to improper installation, improper use, or if damage was caused by outside forces or acts of god.
This warranty provision limits you specific legal rights: Our responsibility for defects is limited to repair or replacement. All express and implied warranties for the product, including, but not limited to, any implied warranties, conditions of merchantability or fitness for a particular purpose, are excluded and barred without limitation. Web Direct Brands, Inc. does not accept liability for consequential or incidental damages, including, but not limited to, any liability for third-party claims against you for damages or for products not being available for use.
It is expressly agreed that our liability will be limited to the amount you paid for the product that is the subject of the claim.
Warranty Returns Policy
Some products sold by Web Direct Brands, Inc. are either warranted directly by the manufacturer or warranted through us. Return of items that are warranted by its prospective manufacturer will be governed by that manufacturer's policy. Items that are warranted through Web Direct Brands, Inc., after receiving a return authorization number, are subject to the following return shipping options.
a. Return the defective part via either traceable US mail, or UPS/Fed Ex ground and we will reimburse your shipping charges (continental US) when the repaired part is returned to you. If it is found to not be covered by a warranty, a refund will not be issued. Insurance is not required and will not be reimbursed. Boxes and packing material will not be provided or reimbursed. All packages must be packaged to the specific shipping service provider's safe handling standards.
b. Return the defective part via any insured priority, 1, 2, or 3 day service the buyer chooses and we will expedite the repair/replacement and return the part via the same shipper using the same account that the warranted part was shipped to us with. Shipping cost will not be reimbursed under this option.
Our office must receive all items before replacement parts can be shipped. If the customer would like a replacement part shipped prior to us receiving the defective part, the customer must pay full price plus shipping for the replacement part and receive a refund only if the part is found to be defective (see Advanced Replacement Returns Credit Policy for more information). Otherwise the part will be shipped back to the customer as a spare.
There will be a charge for returning parts that are shipped to us without a return authorization number or additional parts that are shipped with parts that have been authorized for return.
Advanced Replacement Warranted Goods Return Policy
Items returned for credit when an advanced replacement has been sent, will be inspected for warrantee authorization. Defective items will be credited back to the customer upon approval. All goods that have been found to not be defective will be returned to the customer at their expense.
Credit Card Charge Dispute Policy
Prior to disputing a credit card charge with their bank or credit card company, the user agrees to notify Web Direct Brands, Inc. and allow them to make a good faith effort to remedy the dispute. The user further agrees that no dispute will be initiated based on claims of fact that cannot be substantiated. The user further agrees that Web Direct Brands, Inc. will have the right to recover all costs incurred that are associated with resolving un-notified or unsubstantiated disputes ($25 minimum).
To start the return process, please fill out the form below or call us. After your information is obtained you will receive a return confirmation number and further instructions. Failure to follow the return policy will result in additional administrative re-stocking fees.
Shipping Damage
Items damaged during shipping will be refunded in accordance with the shipper's refund policy. Please call UPS at 1-800-PICK-UPS (1-800-742-5877) or FedEx at 1-800-Go-FedEx (1-800-463-3339) before opening the package. Please also review UPS Terms & Conditions and FedEx Terms & Conditions for more information.
Lost or Disputed Deliveries
Lost items during shipping will be handled through a claim in accordance with the shipper's policy. Packages reported as delivered by the shipping company that are being disputed as such by the recipient will be treated as a dispute between the shipping company and the recipient and we will only reship in cases in which we are compensated by the shipping company. We offer signature required delivery to assist in the safe delivery of your order, selecting such will assist greatly in ensuring correct delivery. Please also review UPS Terms & Conditions and FedEx Terms & Conditions for more information.