WDB User Agreement

Privacy Policy

Web Direct Brands, Inc. knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By using our site, you are accepting the practices described in this Privacy Policy.

Personal Information
Web Direct Brands, Inc. collects information about what customers do on our site, where customers came from, how they found our site, what pages they visit, and where they go when they leave our site. This information is collected in the aggregate and is used to help us create a better, more streamline experience for the user. Web Direct Brands, Inc. owns the information collected on our sites. We will not sell or rent this information to third parties without your consent.

Credit Card Information
Web Direct Brands, Inc. uses Paypal Payflow Pro, formerly Verisign, a world leader in secure online payment services to protect your credit card information. Web Direct Brands, Inc. only receives the card name, the last four digits of your credit card number and the expiration date to identify your transaction when online orders are placed, or for further processing if needed. When telephone orders are placed, Web Direct Brands, Inc. will take reasonable efforts and precautions to protect the privacy of your information.

Cookies and IP Addresses
We use cookies to keep track of your shopping cart and for other purposes such as creating a better shopping experience for our users. Cookies are small pieces of information stored by your internet browser to your computers' hard drive. We do not and cannot use cookies to gather your confidential information that may be stored on your hard drive.

Acceptance of cookies is not a requirement to browse our sites; however, our shopping cart does require the acceptance of cookies to work properly. Cookies are never used to store sensitive customer information such as names, addresses, passwords or credit card numbers. If you would like to place an order on any of our sites but object to or otherwise are unable to use cookies, please feel free to place your order via telephone at 1-813-969-2000.

Web Direct Brands, Inc., like many sites, uses your IP address to administer our Web site, to help identify your location, and to gather broad demographic information.

External Links
This site contains links to other third-party sites. Web Direct Brands, Inc. is not responsible for the privacy practices or the content of such sites.

Order Information
The Web Direct Brands, Inc. sites use an order form for you to request information, products and services. Any collected information, including, but not limited to, addresses, email addresses, phone numbers, and financial information, is used for the benefit of Web Direct Brands, Inc. to send information to customers about orders, about our company, and to send promotional material. This information is also used for billing and to contact you when necessary.

In the event of a merger or acquisition, Web Direct Brands, Inc. may transfer any and all information to the resulting company.

Electronic Communications
There are features on our sites that allow you to easily share products or other valuable information with your friends. Any email addresses provided to us in the use of these features are used solely for direction of the email communication. These email addresses are not used for any purpose other than the purpose for which they are originally intended.

We also collect email(s) sent to us by our customers for record-keeping purposes.

Telephone Conversations
Web Direct Brands, Inc. strives to improve its customer support and technical support daily. To do so, we randomly monitor and/or record our sales and technical representatives' telephone conversations. These recordings are used solely for this purpose.

Password Protection
Some of our sites require passwords for their services. The user should protect his or her password at all times. If a user feels that his or her password has been compromised, it should be changed immediately. The user is solely responsible for any action taken by another using his or her password.

Web Direct Brands, Inc. uses Advanced Encryption Standard 256-bit Security technologies and/or other industry standards to safeguard all of your personal information on our sites. However, no safeguard is 100% foolproof; therefore we will not be responsible for the use of personal information if it is lost or stolen.

*If we become aware of, through a complaint or otherwise of a violation of the Privacy Policy, we may, but are not obligated to, conduct an investigation to determine the nature and extent of the suspected violation and the appropriate enforcement action. You agree to cooperate fully with any such investigation.

We may, in our sole discretion, report actual or perceived violations of law to law enforcement or the appropriate authorities. Furthermore, we may disclose personal information when required by law or requested by law enforcement or the appropriate authorities in the good faith belief that such an action is necessary to conform to the edicts of the law, or to comply with a legal process served on or initiated by Web Direct Brands, Inc.

Terms of Use Agreement

By using Web Direct Brands, Inc. or its websites, services or related tools, you agree with Web Direct Brands, Inc. to the following terms.

Before using the Web Direct Brands, Inc. sites or its services, you must read and accept all the terms in and linked to the Terms of Use Agreement and the Privacy Policy.

Some other Web Direct Brands, Inc. sites may have additional or other terms that are provided when using the sites or their services.

Use of the Site
While using Web Direct Brands, Inc. sites, the user will not:

1. Violate any laws, third party rights or policies;
2. Use our sites, services or tools if you are not able to form legally binding contracts or are currently suspended from using our sites, services or tools;
3. Web Direct Brands, Inc. does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Web Direct Brands, Inc. sites only under the supervision of a parent or guardian;
4. Fail to pay for any item purchased on the website or to perform any obligation which arises from the use of the website;
5. Post false, inaccurate, misleading, defamatory, or libelous content (including personal information) on or about any Web Direct Brands, Inc. site;
6. Take any action that may undermine a ratings system used by or created by Web Direct Brands, Inc. or its sites;
7. Distribute viruses or any other technologies that may harm or monitor Web Direct Brands, Inc., its sites or the interests of its users;
8. Harvest or collect any information about users of this site or any Web Direct Brands, Inc. site without their consent.


If you, the user, feel that there is a problem with the Web Direct Brands, Inc. sites, we encourage you to report it to us at webmaster@webdirectbrands.com.

If you find any content used in the Web Direct Brands, Inc. sites to be offensive, or believe it to be infringing or in violation of law we also encourage you to report the content to us at webmaster@webdirectbrands.com.

Product Descriptions
Web Direct Brands, Inc. and its sites attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. In the event a product is listed at an incorrect price or with incorrect information, we shall have the right to refuse or cancel any orders. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged and your order is canceled, we shall issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase you may return it as described in our Return policy.

Copyright & Trademarks
This website is a Web Direct Brands, Inc. site and its contents are intended for the personal use of the users. Unless otherwise noted, all content on this site, including text, graphics, logos, button icons, images, audio clips, and software, is the property of Web Direct Brands, Inc. and is protected by United States and international copyright laws. Manufacturers and other third parties that have contributed content also own copyrights in the content original to them.

You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the site content in whole or in part. Downloading or copying site content for other than personal, noncommercial use is expressly prohibited without the prior written permission of Web Direct Brands, Inc. You may not frame or otherwise use framing techniques to enclose any content, trademark, logo, or copyrighted material from the site or use any meta-tags or any other hidden text, without our express written consent.

All trademarks or top level domain names owned and used, whether registered or not is the sole property of Web Direct Brand, Inc. Use of trade names in any way including but not limited to: as content on a website, in meta-tags or other hidden text, in advertisements that direct the public to any other website, or causing the trade name to be posted to any third party website without express written consent is strictly prohibited.

Users shall be solely responsible and liable for any and all damages resulting from any action that causes infringement of copyrights, use of copyrighted material, trademarks, top-level domain names, proprietary rights, or any other harm to Web Direct Brands, Inc. and its sites resulting from their actions.

Sale and Use Tax on Internet Purchases
Use tax is a tax imposed by the resident's state for exercising the privilege of using or consuming tangible personal property or services that are taxable in that state and upon which applicable sales tax has not been paid. The two taxes, sales tax and use tax, complement each other, and if an item is specifically exempt from sales tax, it is also exempt from use tax. Web Direct Brands, Inc. only collects sales tax for purchases shipped to addresses in the state of Florida. Some states may collect all or part of the use tax due from an in-state supplier shipping to one of our customers residing within that same state, this "alternate use tax" is passed on to the user purchasing from our websites in accordance with this agreement.

"Alternate use tax"
Alternate use tax refers to: tax collected on a product or service by any state (other than Florida) that we or our suppliers are subject to as a result of a transaction with a user, whether or not it is paid directly to the state through a supplier or any third- party. Individual states may use other terminology to describe or otherwise refer to this tax. Any tax collected by a state that is a result of a transaction with a user within that state is the sole responsibility of the user. The response of Web Direct Brands, Inc. to any tax levied on them for such a transaction will be passed on to the purchaser and collected by using the same method of payment that was used for the purchase or the method used to directly bill the customer.

Bills for sales tax shall be paid within 10 days of the receipt of that bill (payment of alternate use tax MAY be deducted from use tax that the resident is directly subjected to). Purchases by exempt organizations may request a full refund for any alternate use tax collected, collected money will be refunded upon the acceptance of the exemption by the original taxed party. If your transaction is subject to an "alternate use tax" you will be notified of the charge.

Defamatory Limitations
The user agrees, prior to posting any feedback that might be construed as negative or defamatory, to contact Web Direct Brands, Inc. to allow them to make a good faith effort to remedy the subject matter of those comments. You agree that Web Direct Brands, Inc. will have the right to recover damages that they have sustained from comments posted without an opportunity to remedy, any statement of fact that cannot be substantiated by the user, or an opinion that is not expressly portrayed as an opinion. Web Direct Brands, Inc. reserves the right, but is not obligated, to monitor and edit or remove any content and accepts no liability for any comments posted by you or any third party.

International Customers
Duties and Taxes are not included in the paid purchase invoice. These duties and taxes, if any, are the responsibility of the receiver and ought to be paid directly to the carrier or the local taxation authority, pursuant to the tax legislation applicable to you.

Any tax charge to Web Direct Brands, Inc. or its sites will be billed to the customer using the same method used to pay for the goods purchased. There will be a $15 handling fee added for any taxes charged to Web Direct Brands, Inc. or its sites.

Offer & Acceptance
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Web Direct Brands, Inc. reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse or limit service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the sites are subject to change without notice. Errors will be corrected when discovered, and Web Direct Brands, Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Shipping Policy

Shipping Damage & Lost or Stolen Items
Items damaged, lost or stolen during shipping will be refunded in accordance with the shipper's refund policy. Please contact UPS at 1-800-742-5877, FedEx at 1-800-463-3339 or your shipper to find out more about its shipping policies. All packages must be inspected upon acceptance for damage internally and externally. There is a 10 day period in which damage can be reported for a damage claim. Once a package is delivered, by customer or left at property, the package and its contents are then the responsibility of the customer.

Additional Shipping Charges
Additional freight truck shipping charges could be, but will not be limited to: residential delivery charge, delivery address correction, delivery address change, lift gate service, in house service. Changes made to shipping will be billed to the customer by the same method the customer used to pay for the original order. Freight truck prices quoted are for commercial back-of-truck delivery, charges for additional services will be extra.

Verification of Contact & Shipping Information
Web Direct Brands, Inc. ships to the address provided by the user. After an order is placed, Web Direct Brands, Inc. confirms the contact information and shipping address via the email address provided in the order information. The customer accepts full responsibility for any and all costs and fees if a shipping error occurs due to incorrect or missing information. All undeliverable items will be treated as Returned Items (See the Returns Policy) and will be charged any and all applicable fees.

Returns Policy

Missing Items / Incorrect Items
In order for us to take action, any item missing or incorrect item from your order must be reported to the company within 10 days of the order's receipt. Contents of packages must be identified through physical inspection and not through accounting of packing slip.

Return Policy
Web Direct Brands, Inc., guarantees satisfaction. We will refund the purchase price of any in-stock item that the buyer is not satisfied with. Returns are accepted within 30 days from the date of purchase. Please note returned items are subject to a 15% restocking fee and original shipping charges deducted (an adjustment for actual shipping charges from a promotional, discounted, or free shipping offer will be applied to the original purchase). We must receive the item in the same condition in which it was originally shipped by Web Direct Brands or its suppliers, with return shipping prepaid. Items not received in the same condition will have additional restock fees deducted to recover the cost of returning the item to resellable condition or discounted sale. Custom made items, special ordered items, food service items that have been used, or electrical parts may not be returned.

In order to return any item, please fill out the form at: http://www.webdirectbrands.com/Return_Policy.aspx or call us. You will receive a return authorization (RA) number and instructions. Failure to follow the return instructions will result in additional restocking fees.

Warranty Limitations
Once the customer has an approved return authorization number, the customer will be instructed to ship the item(s) to Web Direct Brands, Inc., or to the manufacturer. The item(s) are required to be packed in a properly sized box with the unique return authorization number printed or written on the outside of the box. The return shipping label should be pre-paid unless the product(s) issue(s) are covered under the manufacturer’s warranty. If covered under warranty, Web Direct Brands, Inc., will reimburse the customer for certain shipping expenses. After the repair has been completed and the item returned, the customer is required to mail a copy of the paid receipt for ground shipping (USPS, UPS ground, or Fedex ground,) along with proof that it was covered under warranty and the return authorization number. Web Direct Brands, Inc., will reimburse the customers shipping costs for the item(s) under warranty via company check. Please allow up to 6 weeks for processing.

Warranty Limitations
Web Direct Brands, Inc. will not be responsible for any charges or damages incurred in the removal of the defective parts for repair, or the reinstallation of these parts after repair. Warranties shall be considered void if damage to the product(s) was due to improper installation, improper use, or if damage was caused by outside forces or acts of god.

This warranty provision limits you specific legal rights: Our responsibility for defects is limited to repair or replacement. All express and implied warranties for the product, including, but not limited to, any implied warranties, conditions of merchantability or fitness for a particular purpose, are excluded and barred without limitation. Web Direct Brands, Inc. does not accept liability for consequential or incidental damages, including, but not limited to, any liability for third-party claims against you for damages or for products not being available for use.

It is expressly agreed that our liability will be limited to the amount you paid for the product that is the subject of the claim.

Warranty Returns Policy
Some products sold by Web Direct Brands, Inc. are either warranted directly by the manufacturer or warranted through us. Return of items that are warranted by its prospective manufacturer will be governed by that manufacturer's policy. Items that are warranted through Web Direct Brands, Inc., after receiving a return authorization number via email, are subject to the following return shipping options:
a. Return the defective part via either traceable US mail, or UPS/FedEx ground and we will reimburse your shipping charges (continental US). If it is found to not be covered by a warranty, a refund will not be issued. Insurance is not required and will not be reimbursed. Boxes and packing material will not be provided or reimbursed. All packages must be packaged to the specific shipping service provider's safe handling standards.
b. Return the defective part via any insured priority, 1, 2, or 3 day service the buyer chooses and we will expedite the repair/replacement and return the part via the same shipper using the same account that the warranted part was shipped to us with. Shipping cost will not be reimbursed under this option.

Our office must receive all items before replacement parts can be shipped. If the customer would like a replacement part shipped prior to us receiving the defective part, the customer must pay full price plus shipping for the replacement part and receive a refund only if the part is found to be defective (see Advanced Replacement Returns Credit Policy for more information). Otherwise the part will be shipped back to the customer as a spare.

There will be a charge for returning parts that are shipped to us without a return authorization number or additional parts that are shipped with parts that have been authorized for return.

Advanced Replacement Warranted Goods Return Policy
Items returned for credit when an advanced replacement has been sent, will be inspected for warranty authorization. Defective items will be credited back to the customer upon approval. All goods that have been found to not be defective will be returned to the customer at their expense.

Credit Card Charge Dispute Policy
Prior to disputing a credit card charge with their bank or credit card company, the user agrees to notify Web Direct Brands, Inc. and allow them to make a good faith effort to remedy the dispute. The user further agrees that no dispute will be initiated based on claims of fact that cannot be substantiated. The user further agrees that Web Direct Brands, Inc. will have the right to recover all costs incurred that are associated with resolving un-notified or unsubstantiated disputes ($25 minimum).

Price Match Guarantee

Web Direct Brands, Inc. is committed to giving our customers the guaranteed lowest price on the web. To prove our commitment to you, we will match a lower price advertised on any authorized dealer's website. In addition to matching the lower price, we will also refund an extra 10% of the difference between the two prices. Even after you make your purchase, you can take advantage of this guarantee (for up to 30 days after the purchase date). To take advantage of this price match, use the Price Match Button on our websites or call 1-813-920-7259.

Terms and Conditions of the Price Match Guarantee

  • Price must be an advertised price on an Authorized Dealer's Website. Please note: Websites like Amazon.com, Sears.com, Buy.com have sellers of products that may not use their business name as their seller name. We must establish the business that owns that seller profile and verify that business is an authorized distributor. This may take time or not be possible to verify depending on the cooperation of the seller.
  • Items must be in stock and ready to ship.
  • Items must be clearly marked as the same model and included parts. "Included parts" on our website include free additions to manufacturer packages. If attempting to price match a manufacturer's package on a website to that same manufacturer's package on our website that includes free additions the free items will be removed from our package and the direct matching packages will be price matched and shipped.
  • Price must not include a rebate or a sales price. We do not match local store prices, prices that change when zip codes are entered, site wide coupon codes that lower a published price, etc.
  • Valid for the total price of the item including any shipping or handling charges. We do not match shipping prices except for free shipping combined with a product cost compared to our product price with shipping costs, valid in the continental USA only. If we offer free shipping and the lower matched price does not include shipping, we will calculate the shipping to your location from that company and add it to the product price to determine if the product qualifies for price match.
  • Validity of advertised price is subject to the discretion of Web Direct Brands, Inc.
  • Not valid for websites requiring fees associated with membership or login.
  • Web Direct Brands, Inc. reserves the right to refuse any price match based on our cost of the particular item.
  • Web Direct Brands, Inc. reserves the right to limit the price match quantity of any particular item.
  • This guarantee excludes items offered on auction sites.
  • This guarantee also excludes items offered on other Web Direct Brands, Inc. sites.

Additional Provisions

Cooperation with Law Enforcement
If we become aware of, through a complaint or otherwise of a violation of the Terms of Use, we may, but are not obligated to, conduct an investigation to determine the nature and extent of the suspected violation and the appropriate enforcement action. You agree to cooperate fully with any such investigation.

We may, in our sole discretion, report actual or perceived violations of law to law enforcement or the appropriate authorities. Furthermore, we may disclose personal information when required by law or requested by law enforcement or the appropriate authorities in the good faith belief that such an action is necessary to conform to the edicts of the law, or to comply with a legal process served on or initiated by Web Direct Brands, Inc.

Applicable Law
The Terms of Use, Privacy Policy, Shipping Policy and Returns Policy, and the relationship between you and Web Direct Brands, Inc. shall be governed by the laws of the State of Florida without regard to its conflict of laws provision.

Any dispute or claim in law or equity arising out of this agreement or any resulting transaction, including disputes or claims involving the parties to this agreement, their officers, agents, or employees, shall be submitted to neutral, non-binding non-appearance-based mediation prior to the commencement of litigation, arbitration, or any other proceeding before a trier of fact. The parties to the dispute or claim agree to act in good faith to participate in mediation, and to identify a mutually acceptable mediator. If a mediator cannot be agreed upon by the parties, each party shall designate a mediator and those mediators shall select a third mediator who shall act as the neutral mediator, assisting the parties in attempting to reach a resolution. All parties to the mediation shall share equally in its cost. The mediation should comply with the following rule: the mediation shall be conducted by telephone, online and/or solely based on written submissions, the specific manner shall be chosen by the party initiating the mediation, unless personal appearances have been mutually agreed upon prior to the commencement of mediation.

If the dispute or claim is resolved successfully through the mediation, the resolution will be documented by a written agreement executed by all parties. If the mediation does not successfully resolve the dispute or claim, the mediator shall provide written notice to the parties reflecting the same, and the parties may then proceed to seek an alternative form of resolution of the dispute or claim, in accordance with the remaining terms of this agreement. If mediation does not successfully resolve the dispute, you agree that any claim or dispute you may have against Web Direct Brands, Inc. or its sites must be resolved exclusively by a state located in or federal court corresponding to Hillsborough County, Florida except as otherwise agreed by the parties or as described in the Alternative Dispute Resolution Option section below. You agree to submit to the personal jurisdiction of the courts located in or corresponding to Hillsborough County, Florida for the purpose of litigating all such claims or disputes.

Alternative Dispute Resolution Option
For any claim, excluding claims for injunctive or equitable relief, where the total amount of the award sought is less than $5,000 the party requesting relief may elect to resolve the dispute in a cost effective manner through binding, non-appearance-based arbitration. If a party should choose arbitration, they shall initiate the arbitral process through an established alternative dispute resolution provider mutually agreed upon by the parties. The alternative dispute resolution provider must comply with the following rules:
1. The arbitration shall be conducted online and/or be based on written submissions, the specific manner shall be chosen by the party initiating the arbitration;
2. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and
3. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Filing Claims
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of Web Direct Brands, Inc. sites or the Terms of Use must be filed within one year after such claim or cause of action arose or be forever barred.

If any conditions or terms are deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Web Direct Brands, Inc. reserves the right to make changes to our sites, policies and terms of use at any time. If Web Direct Brands, Inc. fails to exercise or enforce any right or provision contained in the terms of use, it shall not constitute a waiver of said right or provision.

Contact Information
Web Direct Brands Inc.
13100 State Road 54, Odessa, FL 33556, USA
Telephone: 1-813-920-7259
Fax: 1-813-926-8460
Email: sales@webdirectbrands.com