Customer Satisfaction Center

Order Status • The WDB Experience • A little Bit of Who We Are • Internal Baramoter • Testimonials •  Customer Resolution Specialists
Order Status
What to Look For:
After your order has been processed, you will receive a tracking number via e-mail from Quantum View (UPS), USPS, Fed Ex or your sales representative.
Shipping Order
I Received My Tracking Number - Now What?
Visit the delivery company's website and enter that tracking number on the homepage to obtain the most updated information about your parcel's progress.

UPS.com
FedEx.com
USPS.com

To find tracking info for freight shipping, you'll want utilize a search engine. Type in the freight company name with "freight" for example "Roadrunner Freight." Most freight companies have a space on their homepage to enter the bill of lading (sometimes called PRO) number.

Who Can I Ask About Tracking?

Use the form below to e-mail your order status inquiry. We guarantee that someone will answer within 5 business hours, Monday - Friday 9-5 EST. Although our support goes beyond these "universal business" hours, tracking information is more easily obtained during this time frame as we may need to contact other warehouses if your order is Factory Direct.

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Comment

When can I expect my product to ship?
  • GateCrafters.com:
  • BestBuyFitness.com
    • Powertec: 5-7 business days
    • Body Solid: 3-4 business days
    • Aeromat: 4-6 business days
    • Minotuar: 1-2 business days
    • Bodycraft: 3-4 business days
    • Yukon: 3-4 business days
    • USA Sports / Troy: 4-6 business days
  • LifeFence.com:
    • Fencing: 1-3 business days
  • AutoharpStore.com
    • Autoharps and accessories: 1-2 business days
  • PanicExitPro.com
    • Panic bars and door closers: 1-2 business days
  • DIYPatioDeck.com
    • DecknGo Tiles: 1-2 business days
    • Multi-Snap Tiles: 5-8 business days
  • YouthChairStore.com
    • Unfinished Chairs: 1-2 business days
    • Stained Chairs: 3-4 business days
    • Artist Painted Chairs: 2-3 weeks
  • Ushake.com
    • Tornado II: 1-2 business days
    • F5: 1-2 business days
  • PetsInRemembrance.com
    • Serenity Series: 1 business day
    • Durolon: 1-2 business days
    • Hoegh: 1-2 business days
    • Remembrance Series: 2-4 business days
    • Economy Series: 1 business day
  • Racks2You.com
    • Kendall Howard: 1-3 business days
    • Geek Racks: 1-2 business days
  • TomatoMilling.com
    • Fabio Leonardi: 1-2 business days
    • OMRA: 2-3 business days
    • Natural Classico: 1-2 business days
    • Squeezo: 1-2 business days
    • Universal: 4-5 business days
  • AboveGroundPoolSafety.com
    • Fencing: 1-2 business days
    • Stairs: 4-5 business days
  • Gate-Openers.com
    • Gate openers and accessories: 1-2 business days
  • DIYGateOpeners.com:
    • Gate openers and accessories: 1-2 business days
  • FabioLeonardiUSA.com
    • Tomato Milling Machines: 1-2 business days
    • Meat grinders and accessories: 1-2 business days
  • CarriageDoorOpeners.com
    • Door openers and accessories: 1-2 business days
  • FanaticFurniture .com
    • Couches and recliners: 4-7 weeks
    • Office Chairs: 3-4 business days
  • WoodUFinish.com
    • Donald Dean: 4 weeks
    • Catskill Craftsmen: 3-4 business days
    • Collegiate Furnishings: 3-4 business days
    • WhiteWood: 8-10 business days
  • DIYPoolFence.com
    • Fencing: 1-3 business days
  • MandolinMart.com
    • Mandolin and Accessories: 1-2 business days
  • MusicoftheOrient.com
    • Instruments and accessories: 3-5 business days
  • LockItKing.com
    • Eagle Pin locks: 1-2 business days
    • MasterLock: 3-7 business days
  • BanjoCorner.com
    • Banjos and Accessories: 1-2 business days
  • PalletsontheGo.com
    • Titan Pallet Jacks: 1-2 business days
  • ArtisticGateConcepts.com
    • Custom gates: 9 weeks
    • Cedar Gates: 4 weeks
    • Gate openers and accessories 1-2 business days
  • VinylGateOpeners.com
    • Gate openers and accessories: 1-2 business days
  • DIYReverseOsmosis.com
    • Aqua Rich USA RO unit and filters: 1-2 business days
  • NationalPoolFence.com
    • Mesh Fencing: 1-3 business days
    • Aluminum Fencing: Fencing: 4-6 business days
  • AtHomeinAsia.com
    • All furniture: 9 weeks
    • BigGameGrinders.com
    • Chicago Food Machinery: 1-2 business days
    • Weston: 3-4 business days
    • Fabio Leonardi: 1-2 business days
    • Universal Housewares: 8-10 business days
  • VitalHealthVacuums.com
    • AirVac: 5-6 business days
    • Electrolux: 5-6 business days
    • Hayden: 5-6 business days
    • Honeywell: 5-6 business days
    • NuTone: 5-6 business days
    • VitalHealth: 1-2 business days
  • WaringProProducts.com
    • All products: 1-2 business days
  • WaterTechSolar.com
    • All products: 2-3 business days

Once your product is out the door:

The WDB Experience
Find out what you should experience through our unique customer service style
At WDB we are an open book, here we will share with you everything you can expect to happen when doing business with us.
A Little Bit of Who We Are . . .

Web Direct Brands Inc., offers products to enhance our customers lives. Our team works together in a unique environment with indoor vegetation and natural lighting. Our office set up acts to reduce energy consumption while enhancing creative collaborations. Away from work, the employees from management to staff enjoy spending time with family, volunteering and pursing personal interests like sports, crafts and vintage car repair.

Left-over soup Left-over soup

After the holidays I had some left overs from the big meals my family had and decided to make a soup in the office for my myself and my coworkers. Pictured to the left is a ham bone and the soup that resulted from it.

Ham Bone soup
Ingredients: Ham bone, some cut up ham, vegetable stock, water, white onion, celery, potatoes, sweet peas.
What I did was take a full container of vegetable stock and then added about 3/4 of that container of water to a pot and put it in a big pot on our companies induction cooker set to 180 degrees. I put the ham bone in with some ham still attached and let it simmer all morning from 7 am until about 11 am. Then I took out the ham bone and add in cut up: 3/4 of the white onion, two celery stalks, one brown potato and one red potato, and a can of sweet peas. I let that simmer for about 40 minutes, added in the ham chunks at the end about 5 minutes before eating. Everyone seemed to like it; it disappeared fast.

After Thanksgiving dark meat turkey soup
Ingredients: Left over dark meat on leg bone and wing bones, celery, yellow onion, chicken stock, pasta
Almost the same process. Added in the turkey attached to the bones around 7am and let simmer on the induction in a pot of chicken stock and water for about 4 hours set to 180 degrees. Took out the turkey bones and took the meat off the bones and added back in cut up at the end with the pasta. Added in the vegetables and let it sit for about 40 minutes. Lastly I added in the pasta and turkey and when the pasta was soft had some great soup.

What I love about these soups is using all the leftovers; it seems a shame to let even a bone go to waste. The unexpected: the bones make it so much more favorable than any canned soup...The overlooked aspect: the aroma filled the office and made everyone give me looks all morning for making them hungry.

 
 
Fahrvergnügen Fahrvergnügen

This German term coined by Volkswagen means “Driving Enjoyment”. It was used in advertising by Volkswagen as "Fahrvergnügen: It's what makes a car a Volkswagen." This is a perfect word to use in describing the VW Bug that I own.

I’ve been working on my ’69 bug now for about 4 years or so. I’ve pulled the motor out, removed all of the interior, changed the rims, painted various parts and pieces, lowered the suspension and the list goes on and on. It will always be a work in progress, but that’s what makes it fun. Living here in the sunshine state I get to drive it a lot more often than many of my northern VW friends. The rough part of it all is that there isn’t any air conditioning in the car. The only a/c that it has is the windows down and a speedy 60mph.

I often car pool together with Terry, a fellow employee here at WDB. It was exciting for me to drive him for the first time in it to work. As I stated above it’s a work in progress. There is virtually no interior, the seats are just the bare springs, no door panels, the seat belts are only lap belts, it’s noisy, air comes in from every crack and crevice. You get the point. After a few minutes of clenching his teeth and trying to hold on for dear life he started to really enjoy the drive. Although frightening for him at first, he got to experience firsthand the Fahrvergnugen that I often talk about around here at the office.


Additional Images (Click to Enlarge):

VW Bug Bike Rack VW Bug Interior

VW Bug Parking VW Bug Skis VW Bug Tree on Rack

 
 
Catherine’s Jewelry Making Hobby Catherine’s Jewelry Making Hobby

As the technical writer for Web Direct Brands Inc., I spend my work day in front of the computer writing about our various product lines, as well as attending meetings and collaborating on starter projects with my co-workers. Somedays are hectic, full of time-sensitive writing to improve our websites and help our customers. In the evening and on the weekends at home, I find creating jewelry helps me come down from the day and relax into a world of jewel-tone colors, metal wires and faceted beads.

I’ve started my own boutique storefront on the popular crafting site Etsy called: Caroline Moon Designs. Prices usually range from $8 to $30 depending on the style. Handcrafting jewelry is a passion of mine and a skill that brings out my creativity. I hope to continue developing as a jewelry artist and writer.


Handcrafted Earrings

Fairy Petal Earrings Crystal Ball 

Earrings Plum Sparkle Earrings Salsa Earrings

 
 
Office mascots Office mascots

Lucy, Monticore and the chickens are our WDB friends and residents and we believe contribute to our well being and positive attitudes at work. Pictured up top is Lucy who spends her days hanging out with the manufacturing crew. However the office staff frequently makes trips over to pet and feed her treats throughout the day.

Monticore, pictured below sprawled out in some holiday decorations, spends his days laying across the desks and product shelves of the WDB offices. Basically where ever he pleases.

Lastly are the WDB chickens. Rudy, one of the most friendly we have had, is pictured below with our CEO on a tractor during an early stage of our construction. When we came to our current property there were chickens at the location. We didn't feel it was right to take away the chickens' home as they were here first; so we put food out for them regularly and let them come and go as they please. It has been interesting and entertaining over the years to see the generations of chickens that move through the property.

 
 
Rain barrel project Rain barrel project

Eco-friendly, fun project and money saving - love it. Once summer arrived our chats around the office about what we did over the weekend took a home improvements tone. One of the most recent topics has been rain barrels. Scott took a look around locally and online at rain barrels and saw prices going over 100 bucks. Nearly gave up on the idea but then came across a place getting rid of white plastic 55 gallon barrels that previously held citrus concentrate. He bought two and I bought two. I had scuffed it up using a course sand paper to make it look like wood texture. Painted it brown and silver for the bands. Put in a spigot on the bottom and an overflow pipe on the top. Then fed the 3" down spout into an inlet with a screen riveted to it for filtration from the gutters. Scott's is pictured below and has done the same type of installation.

The picture at the top was taken during a light rain - the barrel is already filled and overflowing from the overflow pipe.

If anyone has any questions about making their own rain barrels shoot an email to matt or scott @webdirectbrands.com and we would be glad to talk to you about it.

 
 
Zoe and Buckley - outside consultants Zoe and Buckley - outside consultants

Buckley and Zoe because part of the WDB team through Matt; one of the WDB employees. Zoe (sheltie) has been visiting the offices of WDB since the very first days of the company and has been a true supporter of our business ever since. Buckley has also made the trip to the office on numerous occasions; but typically gets so excited by all the people willing to rub her belly that she quickly tires and insists on retreating to the couch and air conditioning of her home.

 
 
Internal Baramoter

Help us gauge our success with customer service. Our customer is our #1 priority so we'd like to know your over all impression of your order experience. This barometer reading ends up as a line graph on our CEOs desk so the correct actions can be made to be sure service is continuously improved. Please pick a rating if you have a free moment.

Positive     Neutral    Negative


Testimonials
I purchased the Estate Swing 16 Foot Long, Dual Driveway Gates to replace a set of iron gates that took a lot of maintenance. I at first had doubts since the price for these aluminum gates was less than the competitions. I received the gates today and was extremely pleased to find that they exceeded my expectations! They are more sturdy than my old iron gates and arrived in fortified packaging. Thank you Sinbad and GateCrafters!
Gary, Ft Peirce FL

I just wanted to say how satisfied I am with your company. I purchased a GTO gate opener and installed it myself... Your product knowledge and support is unprecedented for a company doing Internet sales. The GTO product has been very reliable. Your company is always there, friendly and very helpful. Your prices are excellent and you have great support. Two mints in one! Great job!
Alan, MD

I am very impressed with the quality of the product, and how all the accessories were fairly easy to hookup and worked as advertised. I did it all myself, with absolutely no help with any portion of it… This type of project is for a serious DIY person, but can be done by most anyone with the tools and some mechanical skill I think. I'd definitely recommend Gatecrafters/WebDirect Brands Inc.
Rich, FL

At the end of last year we purchased your Estate Swing ES 1602 Dual Gate Opener. My father built the gate for us which is 7ft. tall and about 10ft. wide each side and solid wood. We installed the electronics on our own and after some fine-tuning everything is working perfect. We had a few issues because of the weight of the gate but everything is working beautifully now and seems to be exactly what we needed. Thanks again.
Kevin and Karen Stapleton, TX

I am a contractor out in California & just put in my first system at my ranch. Gate Crafters provided all the equipment and support. Everything worked perfectly and great phone support. I will be buying more systems soon.
Bill, CA

I installed these dual Pro 1002 several months ago. The box was recently hit by lightening and I had to replace the board and transformer. Thanks to GateCrafters for the excellent customer service and tech support. My gate again running smoothly.
Chris, AL

I want to thank you for delivering a quality product and exceptional support. We needed it only once. I have recommended you to a couple of friends and will continue to do so.
Mike, KY

Hi Gang… the gate is installed and working perfectly… I referred Gatecrafters to a friend of mine who is looking for a similar setup.
Jack, WA

Thank you, Matt. We received the youth chairs and are very pleased with their quality. We look forward to finishing them and using them soon. We also appreciated the service we received from your company and the personal touch of having you as our representative.
Barbara, NJ

Received my order-love it-perfect for my granddaughters 1st birthday!!! Thanks for prompt delivery!
Sharen, MO

Really happy with the youth chair we ordered, UPS dropped it off this afternoon, we'll paint tomorrow. Thank you.
Kindly, Linda

Hello, just wanted to let you know that my order of two youth chairs arrived at my home safe and sound today and we are very pleased! Thank you for a quality at a good price, great customer service, and fast shipping!
Laurel, IL

Thank you for your quick response to my e-mail. I appreciate so much all the help you have given me!!! From the time I placed the order for the bar and stools on Feb 3, through April 8 - you have always been kind and you certainly live up to your title "Personal Sales Representative"..... Thank you again for your care and concern,
Sincerely, Dede

Thanks for an extremely pleasant transaction! My order was received on Saturday and it is everything that I had hoped.
Thanks again, Shane

I got a Captain's Youth Chair as a Christmas present. My daughter loves it. More importantly we have plenty of chairs at the table for when we have the grandparents over for dinner. What a great chair! Friends keep asking where I got! So glad to recommend you!!!
Thanks,Laura
Boone, NC


So far, I'm so impressed w/your company I'm in shock! You had the items I searched long and hard for at a great price, and you've got great customer service to boot!
Thanks, Jill

I just wanted to say thanks for the great chairs! They are exactly what I needed and they are very nicely made! I like them so much I have already told several people about your chairs and your company. My sister and brother in law will probably be buying a few from you soon also. I have already sent them the link to your website. Thanks again for the great chairs, prices and fast delivery!
Katie

I just wanted to let you know that we have received our new coffee table and it looks great. Well worth the wait. Thanks again for all of your help. The next time I am in the market for furniture, I know who I will be buying it from. You have been most attentive and prompt during the stages of our purchase and I would like to extend my greatest appreciation for your professionalism and service. Take care.
Leah

I finally moved and my husband put together the bed. It is great. It is so comfortable and extremely sturdy. Thank you for all of your help.
Nancy

Thanks for all your help - you've been great. The chair I've already received I stained and then sanded really well then varnished. It looks fantastic.
Sharon

I received the bed and just wanted to thank you for all of your help.
Nancy

Thank you. Great work you guys did on this.
Eduardo Garcia

Your company is one I'd want to use again if the need arises. Thank you so much!
A satisfied customer,Carol

I just received our chairs--The girls love them--Thank you for all of your help....
Have a great holiday--Wendi

I received the two chairs today and they are perfect. Thank you so much for the quick response!
Tarla

I just wanted to let you know it arrived all double boxed and is fine - we are very pleased with how fast and professional you were --- thank you very much
Dennis and Carol L

Thanks so much, My daughter absolutely loves her chair!
R.R.

I just wanted to say that I received and put the bed together. It is wonderful. I found the directions easy to follow and am very happy with the quality of the bed. I am really impressed with your company and will recommend you to all of my friends. Thanks so much!
Thanks, Tara

The youth chair arrived at my daughter's home yesterday, and little Maeve is thrilled to have it! Thank you so much for your attentiveness and personal service with this transaction...and so efficient! You have a great business, and I wish the very best for you and your company. Best regards,
Andrea M
Customer Resolution Specialist
Customer Resolution Specialist

We recognize that every order won't go smoothly; sometimes there are bumps along the way. In most cases, issues can be settled with your sales representative. They are your assistant throughout the ordering process. However, in situations where you would like to confer with management to resolve a particular concern you believe your rep can't help with, we are here to assist you.

Please e-mail your name, invoice number and concern to the customer resolution specialists at: OrderConcerns@WebDirectBrands.com

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Letter from the President

Web Direct Brands Inc., is a company that fosters itself on the belief that quality products along with courteous and efficient customer service will help us stand above the competition. This belief has translated successfully into repeat sales from loyal customers, word of mouth customer recommendations and recognized awards in our industry.

The associates of WDB work together for you - the customer. We continuously improve and streamline our websites, order process and technical support. Our dedication to the customer experience is key because we know that without our customers we wouldn't accomplish the goals we've achieved and the ones that we strive for.

Transparency throughout the ordering process, DIY order tracking, how-to videos, and access to customer resolution specialists are just a few processes that illustrate how we put customer needs first.

We recognize that internet sales can come across as impersonal but please know you aren't just a number in our database. And we don't out source our customer or technical support; every time you call you'll speak with a knowledgeable rep from the U.S. Our friendly associates go above and beyond to make sure your order is fulfilled to a satisfactory end.

Ultimately, the philosophy of treating our customer's right has translated into an American success story. We'll keep growing and evolving but the focus of our business will always be customer centric. Thank you for giving us the opportunity to serve you.

Sincerely,
Anthony Gaeto

CEO, President, and Co-founder
OfficeOfThePresident@WebDirectBrands.com